Frequently Asked Questions
Everything you need to know about styling your home with Matchbox.
What is the average shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer international shipping?
Currently, Matchbox ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international orders in the near future.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Over 70% of our wooden furniture is FSC-certified, and we use recycled packaging materials whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home purchases.